You appear to be positive, assertive, confident, and bold.
You seek action and aim for the result as well as not losing control.
You move very quickly to action and are great with the big picture.
You are visionary and decisive.
You are a high achiever- a mover and shaker who is not averse to risk.
You are extroverted, strong-willed, direct, practical, organized, forceful and decisive.
You are persuasive and task-rather than relationship-oriented, and wants immediate results.
You are concerned about what is being done and what results can be expected.
You are demanding, controlling and uncompromising.
Your pleasure is in power, control and respect.
Is your personal leadership style revealing a heart to serve?
The first step in being a great leader is getting to know yourself. Everyone has a "comfort zone" made of natural inclinations that allow you to perform without even thinking about it. Reversely, everyone has to work on new skills and spend time improving relative weaknesses.
Our tips on improving your customer service mindset and achieve service excellence according to your leadership style
Effective communication and listening skills
You can sometimes be tactless and brusque.
We are often so focused on what we’re going to say next, we miss the opportunity to listen and be present. Listening actively and paying close attention to what is being said or done goes a long way to being alert, watchful, and receptive.
It is incredibly important that you develop the best communication skills possible with your customers and team members. Make sure you speak clearly, effectively, efficiently, and politely.
Use authentically positive language, stay cheerful no matter what, and never end a conversation without confirming the customer is satisfied, or your team has understood what you mean.
Practice good ethics
You can be an “ends justify the means” type of persons.
Being goal-oriented is very important, butthe way you achieve your goals needs to include building a genuine relationship with your customer and team.
Practicing a good work ethic where the main objective is solving your customers' problem with the most suitable answer for HIM increases their satisfaction, leads to repeat business and endorsement.
Build strong relationships
You tend to be task-rather than relationship-oriented.
In order to deliver service excellence, you need to work as a team and this team is composed of people you need to develop a relationship with - without mentioning the customers you are trying to serve.
It is therefore imperative that you work on building those valuable relationships or else you will have a hard time meeting the goals and deadlines you hold so dear.
Practice patience and tolerance
You can be demanding, controlling and uncompromising.
Empathy is the foundation of all relationships; with customers and your team.
To deliver service excellence, you must practice patience by knowing your triggers, accept or tolerate delays, complaints, or suffering without developing counter-productive responses such as irritation.
